OUR SERVICES

Roads and highways are the lifelines of our cities and keeping them safe is what we do best. We provide a wide variety of service solutions for States, Local Municipalities, Law Enforcement Agencies, Insurance Companies, and Logistics Companies.

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DISPATCH MANAGEMENT

Our dispatch management solutions manage communications between first responders and tow service providers, pairing inbound vehicle towing requests with available towers in our networks of local operators.

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VEHICLE STORAGE MANAGEMENT

We provide impound operation services including receiving towed vehicles, storage at secured facilities, processing release to vehicle owners and disposal of unclaimed vehicles.

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TRAFFIC INCIDENT MANAGEMENT

Our traffic incident management programs offer emergency roadside service to disabled vehicles and assist first responders to quickly clear crashes and other incidents on high volume highways.

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KEEPING COMMUNITIES MOVING

We guarantee reduced dispatch response times, efficient and timely vehicle impounding and release, safe vehicle storage, and rapid scene clearance to eliminate secondary incidents.

+25K

UNCLAIMED VEHICLES SOLD PER YEAR

+400K

DISPATCHES ANNUALLY

47s

AVERAGE TRAFFIC INCIDENT RESPONSE TIME

+100K

MUNICIPAL IMPOUNDMENTS PER YEAR

12m 43s

AVERAGE TIME TO CLEAR AN INCIDENT

+170K

INCIDENTS CLEARED ANNUALLY

VMS has been providing service to the City of Chicago for more than 30 years. During that time, we have developed what is now a successful citywide towing and auto pound management program. My experience, while working with VMS employees, has been a very positive one and has been met with a high degree of professionalism, expertise, responsiveness and customer service.

Steve Sorfleet Streets and Sanitation Deputy Commissioner, City of Chicago

Upon award of the [Nevada Department of Transportation Freeway Service Patrol and Incident Response Vehicle Program] contract, VMS provided a seamless smooth transition of services; they provided qualified personnel, training, new equipment and even exceeded our expectations by providing environmentally friendly low emission compressed natural gas vehicles for the program.

Juan C. Hernandez, P.E. Nevada Department of Transportation (NDOT) Project Manager

Since the year of 2004, the Allen Police Department has exclusively utilized the services of VMS. During this time, VMS has been able to meet all of our Department needs in regards to the availability of equipment to include heavy duty wreckers of all types for our Commercial Vehicle Enforcement Officers . Throughout the term of our contract, VMS has been consistently knowledgeable, courteous and proficient.

Sergeant Ty Latham Patrol Services Division/Traffic Unit, City of Allen, TX Police Department

Throughout the term of our contract, the VMS staff has been consistently knowledgeable, courteous and proficient. In addition, our Department has seen vast improvement in the performance of the subcontracting partner wreckers’ response times, training and overall professionalism.

Jennifer Ramirez Contract Manager, Contract Administration Office, San Antonio Police Department

“One of the effective strategies that we have utilized to accomplish [public safety in and around Wrigley Field and the nearby entertainment area] is towing/relocating vehicles in specific zones on a regular basis. We have been in partnership with [VMS] as our primary provider and have found them to be extremely reliable and effective each week. They can be counted on to be here on time and are quick and responsive to our needs.”

Captain Paul Kane Executive Officer, 19th District, City of Chicago Police Department